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LGC123
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Picture freezing or pixelation

I have been having problems recently with alot of HD channels where i am experiencing pixelation or occasional freezing of the picture. It can get quite frustrating as it can happen every few minutes. I have tried different HDMI cables and rebooting the Tivo box but nothing seems to work. Any help would be highly appreciated.

Thanks!

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Superuser
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Re: Picture freezing or pixelation

Give them a ring or try the online chat - it looks as if you have signal issues which will require a tech visit.


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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Forum Team
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Re: Picture freezing or pixelation

Hi LGC123,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your picture.

 

I've found your account and I can see you've spoken to our web chat team. Is the box working OK now?

 

Let me know if you're still experiencing issues.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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LGC123
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Re: Picture freezing or pixelation

Hi

They have reset the box and the connection remotely. However I am still experiencing those issues I mentioned originally. So I am back to square one.

Thanks
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Forum Team
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Re: Picture freezing or pixelation

Hi LGC123,

 

Thanks for getting back to me!

 

I'm sorry to hear you're still having trouble with this. I'd like to send a technician to investigate this for you so I've sent you a private message (purple envelope at the top right of your screen) to arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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