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NickNewark
Superfast
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Picture break up, signal loss, for a week

Hi

 

Can a Tech check my signals please, I've been noticing really bad Picture break up and loss of total picture on and off for a week, both on live and my recordings, Mainly on Tivo, and my VHD box, it probably is effecting the V+ as well. It's usually between 8-9pm, and certainly last night! Googlebox on 4HD was a very poor quality and unwatchable.

I've done a self test on MY Virgin media, as it's suggesting a reboot, so will do that, and see what happens tonight, when I'm back from work.

 

Thanks.

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Re: Picture break up, signal loss, for a week

Hi NickNewark,

 

Thanks for coming by Smiley Happy 

 

I'm sorry to hear that you're experiencing poor pictures on your channels.  I'll be happy to check things out for you.

 

I have connected to both boxes and all is looking fine with the signal.  How are things looking today?

 

If the fault is still present, let me know and I can check further for you.

 

Keep in touch Smiley Happy


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NickNewark
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Re: Picture break up, signal loss, for a week

Morning, Thanks for the reply. It does seem to have settled down during the week. A neighbour of mine was also have the same problems, at the same time and he reported it, so I suspect that it may have been the street unit, and not something in the house.

 

At the moment all is ok, so thanks again.

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Re: Picture break up, signal loss, for a week

Hi NickNewark,

 

Thank you for the update and I'm pleased to hear all is working ok again for you.

 

I hope all will remain ok now for you, should you have any further disruptions you can contact us anytime.

 

We're here to help should you need us. Smiley Happy


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