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dacater
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Picture break-up on HD channels

Hi, 

Over the last few days, both my Tivo and Vhd boxes have been experiencing  issues with signal break-ups only on HD channels.

Any ideas? I'm in area 26

Tivo diagnostic info:  

Return power 38dBmV

ACG signal level 77%

SNR 44 db

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Forum Team (Retired) BenD_H
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Message 2 of 9
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Re: Picture break-up on HD channels

Hi Decater, 

 

Thank you for coming in and posting again, welcome back Smiley Happy

 

I'm sorry to read about the recent HD picture break up, I'd like to help here Smiley Happy

 

Looking at the results of my tests, I've been able to see that both boxes are working well, can you tell me if the problem has remedied itself? 

 

Keep in touch.

 

Ben


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dacater
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Message 3 of 9
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Re: Picture break-up on HD channels

Hi Ben, 

Thankyou for coming back to me so promptly.

For now it looks like the issue has resolved it's self. I will keep you in the loop if it returns. 

Thanks again and Marry Christmas. 

 

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Forum Team (Retired) BenD_H
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Message 4 of 9
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Re: Picture break-up on HD channels

Hi Dacater,

 

Thank you for coming back to me so soon Smiley Happy

 

That's brilliant news that this is looking far better and doing another glance over the boxes things are looking as they were Smiley Happy

 

Please stay in touch and I also wish you a very Merry Christmas Smiley Happy

 

Take care.

 

Ben


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BingleyBantam
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Re: Picture break-up on HD channels

Hi,

 

We've been having the same problems with our HD channels for a couple of months now but only just got round to trying to get it sorted.  Problem seems worse in an afternoon and gets progressively worse as the day goes on.  It becomes unwatchable.  We've tried resetting etc but nothing seems to sort it.   Can any body offer a fix please?

 

Pete

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arrgee1991
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Re: Picture break-up on HD channels


BingleyBantam wrote:

We've been having the same problems with our HD channels for a couple of months now but only just got round to trying to get it sorted.  Problem seems worse in an afternoon and gets progressively worse as the day goes on.  It becomes unwatchable.  We've tried resetting etc but nothing seems to sort it.   Can any body offer a fix please?


Out of interest, is this all HD channels or just BT Sport?  I find that the BT Sport HD channels are perfect until the football is on...

...  my fix is to watch it on SD :-(

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BingleyBantam
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Message 7 of 9
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Re: Picture break-up on HD channels

It's on all channels, in particular BBC.  As for watching in SD, that's not what I pay my subscription for.  

 

ps, it doesn't happen on my older, 2nd box

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Message 8 of 9
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Re: Picture break-up on HD channels

Hi BingleyBantam,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your picture.

 

I've run a diagnostic on your equipment and I can see an issue with the input signal that's likely causing the pixilation.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to check it out.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


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BingleyBantam
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Message 9 of 9
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Re: Picture break-up on HD channels

Cheers guys, problem was the V+ box.  Virgin sent a new box and all is now well :-)

 

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