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Picture break up and blocking on V+HD box

I'm experiencing picture break up and blocking on all channels on my V+HD box. I managed to get the DTV Medic app to run and it failed the RF levels test. Can anyone offer any advice on how to fix this? Switching off and on again has no effect.

Thanks in advance!

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Re: Picture break up and blocking on V+HD box

Hi nicshaw44


Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your V+ box at the moment.


I've been able to locate your account and run some tests from our end, we're detecting some issues with the set top box and I'd like to arrange for an engineer to come and take a closer look if you're available?


I've sent you information regarding the appointment in a private message, you can view the message by clicking the purple envelope on the top right of this page.


Talk soon




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