I have a V+ box in my upstairs room, the other day the TV packed in so I replaced it with a Samsung Smart TV and connected it with the same HDMI cable I had being using with the previous TV. However the problem is when I turn the new TV on and try watch anything on my V+ box the picture is unwatchable, it has big squares and long thick lines across the screen and a juddering audio noise. The new TV works fine downstairs when I plug in the Playstation 4, the TV also works fine with the amazon fire TV stick so i can only presume that it must be an issue with the V+ box?
I'm really sorry to learn about the problems you're experiencing with your TV service at the moment, so that I can take a closer look at this from our end can I ask you to respond the private message I've sent with the requested information?
You can view the message by clicking the purple envelope on the top right of this page.
Sorry again for the inconvenience this is causing, we're looking forward to getting it resolved.