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eatyourgreens
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Phone number to report vandalized cable tv box in street?

One of the grey virgin boxes in my street has been vandalized, the front removed and the wires are hanging out. Any idea of a number to report it on? I tried the main virgin number and spent ages going through automated options and failed to actually speak to a human being

Even better could I pm a mod here and you report?
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Levetis
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Message 2 of 11
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Re: Phone number to report vandalized cable tv box in street?


eatyourgreens wrote:
One of the grey virgin boxes in my street has been vandalized, the front removed and the wires are hanging out. Any idea of a number to report it on? I tried the main virgin number and spent ages going through automated options and failed to actually speak to a human being

Even better could I pm a mod here and you report?

The operational support site number is 0870 888 3116.  Option 1 is to report damaged street cabinets.  Good luck - I've reported the one outside my house 4 times in the past 2 weeks without any action being taken!

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eatyourgreens
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Re: Phone number to report vandalized cable tv box in street?

brilliant! thanks, will try tomorrow

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eatyourgreens
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Re: Phone number to report vandalized cable tv box in street?

One week on not much activity. I guess it will get seen to when a) someone electrocutes themselves or b) water damage takes out the entire street's phone & internet!

 

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pyrotenax
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Message 5 of 11
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Re: Phone number to report vandalized cable tv box in street?


eatyourgreens wrote:

One week on not much activity. I guess it will get seen to when a) someone electrocutes themselves or b) water damage takes out the entire street's phone & internet!

 


Thats a neat installation ...... quite a show piece. I bet Virgin Media are really proud of it.




Running ASUS RT-AC88U with Asuswrt-Merlin firmware
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japitts
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Message 6 of 11
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Re: Phone number to report vandalized cable tv box in street?

I've never used the 0870 number quoted by another poster, but the "standard-rate" number that I have certainly used with success in the past is 0330 3330444

 

Also found at http://tinyurl.com/pa2u6e3

 

Jon.

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eatyourgreens
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Message 7 of 11
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Re: Phone number to report vandalized cable tv box in street?

Thanks Jon,

Thats the same automated system just a different number

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Message 8 of 11
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Re: Phone number to report vandalized cable tv box in street?

Hi eatyourgreens

 

Thanks for posting on the community.

 

In regards to the damaged cabinet if you can PM me as much information as you can, in regards to location, a postcode/address if possible and see if there is any reference numbers on the cabinet itself, I will get this reported for you.

 

Speak soon

Sam

 

 


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eatyourgreens
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Message 9 of 11
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Re: Phone number to report vandalized cable tv box in street?

I thought I'd post a little autumnal shot, I think the way the leaves are changing colour offsets nicely the cables spilling out the front of the cabinet

 

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Message 10 of 11
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Re: Phone number to report vandalized cable tv box in street?

Hi eatyourgreens, 

 

I'm really sorry to hear that this still hasn't been resolved even after numerous reports. I've sent an email over to the Area Manager for your area to get this resolved.

 

I'm hoping this will be enough to get this repaired. Once I hear back from him I will be able to advise further Smiley Happy

 

Speak soon, 

Kath_F
Forum Team

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