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sae71
Just joined
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Paying for a service that cannot be provided

Can somebody please explain to me how it can be justified to charge me €200 for a service that can no longer be provided.  I tried calling the customer support team today to advise that I was moving house.  Unfortunately no services are in my new area (a 10 minute drive away from where I currently live).  They could give me no estimate of when a service would be in the area.  I therefore asked to cancel my service which I have had for the past 12 months only to be told to get out of the contract would incur a charge of €200.  Very disappointed with the customer support team.  When I asked for a number to call to complain, they simply disconnected the call - charming!

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jb66
Alessandro Volta
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Re: Paying for a service that cannot be provided

You agreed to this charge if you broke your contract when you signed up

 

http://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early-dis...

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Superuser
Superuser
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Re: Paying for a service that cannot be provided

Sorry,

If you are a customer in the Irish Republic, then no-one can assist you on this forum, which is for Virgin Media UK customers.

You need to contact Virgin Media Ireland.

https://www.virginmedia.ie/contact/

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Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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