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Pausing live TV

When I try to pause live TV I get a message that says'just a moment'; this stays on the screen indefinitely and I can't pause?


I have tried switching the box off several times but to no avail!

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Re: Pausing live TV

Hi Tillymint


Welcome to the Virgin Media community, I'm really sorry to learn about the problems you're experiencing with your TV service at the moment, I'd like to run some tests from our side to see what we can do to help but I've not been able to locate your account unfortunately.


Would you be able to respond to the private message I've sent with the requested information? You can view the message by clicking the red envelope on the top left of this page.


Look forward to hearing from you


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