I'm sorry to hear that you're having trouble upgrading online. Have you had any luck since you last posted?
If you can tell us more about what happens when you're trying to upgrade online we can help a little further.
Our team on the phones can help with any queries you have regarding an upgrade. You can reach them on 150 Free from any Virgin Landline or 0345 454 1111 from any other line.
Alternatively you can chat to our online team via Contact Us.
We're here to help, keep us posted.
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