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Manni316
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Only getting channels one to five on HD box

I'm only getting channels one to five on my HD box, TiVo box is fine.
Any ideas?
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Superuser
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Re: Only getting channels one to five on HD box

Check that the viewing card is properly inserted. If it is, then you need to contact customer services to make sure your account & viewing card are set up correctly.

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Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Moderator
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Re: Only getting channels one to five on HD box

Hi there Manni316, 

I'd like to take this opportunity to welcome you to the forums, and say that I'm sorry to hear that one of your set top boxes is acting a little strange at the moment. 

I've done some testing and can see no explanation for this, so I've just sent some signals down the line in order to restore things for you. 

Please allow up to 24 hours for these signal to complete, however in the majority of cases these only take a couple of hours. Should you still be experiencing this fault, please let me know if you get any error code when trying to view anything, and if so what the error code is.

Let me know how it all goes. 

Huw


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