Your upstream connection to Virgin servers is not working. This could be an area fault, a problem with your signal levels to that box, or a box fault. Check the service status link above for area faults. If nothing shows ring 150.
V+ boxes don't connect to the internet. Everything on them is driven from the cable TV streams.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile