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Online engineer booking

My TV box is not working. Just waited for 17 minutes on hold to book an engineer only to hear "the other person has cleared". Great I'll waste another 20 minutes on hold. Can I get a new box posted out or book an engineer online? The box is completely dead. I have tried the online tests, the blue Samsung light flickers for a second when powered on. It would save us all a lot of time if a new one is posted out.

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Re: Online engineer booking

Hi peel,

Thanks for your post. I'm sorry to hear that your TV box isn't working and that you've had difficulties booking in an appointment to get this fixed.

I'll need to take more details from you in order to look into this for you, so I'll send you a private message. Just click on the envelope icon at the top right of this page.


Kind regards,


Virgin Media Forum Team

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