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EJWL
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Online booking of engineer

Hi - I've lost my TV service and phone line doesn't work.  Can't get through to customer service by phone.  The test function says that nothing is wrong (which is clearly not the case), and restarting hasn't helped.  Does anyone know whether it's possible to book an engineer online, as it's getting really tedious having to wait through minutes of recorded messages only to be told that I'll have to wait 'n' minutes to speak to someone

thx

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Superuser
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Re: Online booking of engineer

This thread will be actioned by Virgin Media employees who can book an engineer but it can take several days for them to get round to your situation.

As an alternative, there is a webchat available via the Contact Us link at the foot of each page.

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EJWL
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Re: Online booking of engineer

great, thanks, I'll give the webchat a go..

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Superuser
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Re: Online booking of engineer

Please be aware that, if you are accessing Contact Us from a mobile device, you have to request the desktop version of the page from your browser.

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