From what as been said during numerous conversations with them, it appears that they have added the existing discount from my previous contract. Therefore I am getting two lots of discount whereby I should only get one lot of discount. Obviously an error on their behalf but I did call to confirm that the price shown was correct
You have no legal right to the services at that price, if informed it was an error. Obviously good practice and good customer service would be to let you have it at the agreed price, but its not legally binding, VM can withdraw.
Same as incorrect pricing in store or on the internet. People think the store legally has to supply goods at the advertised price, but thats simply not true. All sales contracts have the right of unilateral withdrawal up until completion - which in the case of a service contract would be services installed and first bill produced. Of course the reverse applies. If VM refuse to supply services at the agreed price you can tell them where to go and they cannot penalise you in any way. Which of course if its a renewal negotiation (which I suspect), they cannot enforce a new minimum contract term.
LittleMick73 wrote: I'm quite sure any lawyer would claim a contract is binding, not that I'm suggesting you should go to litigation but that is the way a lawyer would argue. Regards Micky
Have you ever had a service contract you cant get out of? There may be penalties specified in the TOS, but a contract that was bullet proof and one party had no right to withdraw would be thrown out of a tribunal/court as unfair.