A couple of months ago, on a rare occasion when I wanted to use the BBC red button, I tried to access it, but eventually, after a considerable time waiting for it to load, the box reset itself. This happened several times. I contacted Virgin, who sent an engineer and we got a new box. For the first time since, I have been trying to use the red button to get the 6 Music Festival and, with the new box, it keeps on re-setting again! This suggests the fault is not with the individual box, but with Virgin. I know I can access one red button channel on 991, but that gives me no choice. Any suggestions? Thanks
Thanks for your post and apologies to hear you are having an issue trying to access the Red Button service on your V+ box.
Taking a look at your account, your V+ box is looking a little worse for wear. The signal levels are too low and 2 of the tuners aren't working correctly. We will need an engineer to come out and have a look at this.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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