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troyboy9
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On demand service down

Error 319 when trying to watch on demand. Been like it for hours. Help
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KJ001
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Re: On demand service down

Mine too.  Just called VM, 8 days for a tech to come out!!  Appalling service.

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steelysteph
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Re: On demand service down

The forum is full of Error C319 posts, VM are aware of the issue and a fix is on the way (so is the first manned mission to Mars).

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Forum Team
Forum Team
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Re: On demand service down

HI troyboy9

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your On Demand service at the moment.

 

We are aware of some of the 319 error messages when trying to watch content from Sky and Channel 4 at the moment, is this what you're trying to watch?

 

Just in case that's not the case, I've located your account to run some tests on the set top box from our end for you. We're detecting some slight errors and if you've not got any access to the On Demand services, we'd like to send an engineer to come and take a closer look.

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Speak soon

Craig


New around here? To find out more about the Community check out our Getting Started guide


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june1
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Re: On demand service down

It looks like a fix was unattainable. Error 319 started showing up for me yesterday

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