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Philwilk1975
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On demand not working

My on demand service is not working on my second box a V HD box the service works on my TiVo downstairs but I keep getting error 6039 every time I try and view anything upstairs a technician came out did several things nothing with the actual box that was faulty since then my TiVo box has been running really slow and hanging all the time
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Philwilk1975
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Re: On demand not working

To add to my previous comment I have been away but my wife not being technical assumed it was a subscription issue but the issue has not resolved it has now been a full month I have not had on demand the second box is where my two year old daughter can watch her programmes the main reason I stayed with virgin was to have this facility as far as I see it I have just paid £70 and not received my services though I doubt I will get any of that back it now states a permanent code 1068 when you attempt to watch anything on demand the tech team altered some settings when I rang but did not correct it decided box was faulty attempted to send out a box on self install which I requested as I am very technical and fitting a box would not be a issue this was not possible a engineer was booked who spent 30 seconds looking at the box stated I had bigger problems than that that were based at main box a hour later and a booster now plugged in to drain more electric which is connected to my incoming connector downstairs and as I said I now have the same problem still as well as my TiVo box running slow and hanging so lozoks like I will have to ring and go through it all again greeeeeaaaat
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Re: On demand not working

Hi Philwilk1975,

 

Welcome to the Community!

 

I'm really sorry to hear you've had so many problems.

 

I've had a look at your account and I can see you have an appointment booked for a Senior technician to investigate this for you.

 

Let me know how the appointment goes and give me a shout if you need anything.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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