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On demand not working

When I try and go on demand There is a era message saying this service is unavailable. Been like it for 4 days now. Help please x heather
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Re: On demand not working

Hi Hvb1992,


Welcome to the forums Smiley Happy


I'm sorry to hear that you're On Demand isn't working.  I will be happy to help check this out for you.


I have carried out some checks with the box remotely and I am unable to get a full reading.  Can you please let me know if the box is currently turned on?  Also can you please advise if the error message gave a number to quote?  Usually a 4 digit code at the end of the message.


This will help me pin point what's causing the fault and allow me to check this further.  I look forward to hearing from you.

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