Really sorry to hear you're having trouble with your services.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004846220). Our technicians are working to get this resolved and have set a review date of 10th May 2017.
I've also picked up an issue with your signal levels that is likely causing the On Demand to freeze. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.
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