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ASG68
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On demand keeps crashing

We keep having problems when trying to want a program on catch up (on demand service) the programs runs for anything from a minute to 10 minutes before crashing. We then have to unplug the set top box, wait for it to reboot and then try again, but the same problem keeps happening.

I've check all cables, connectors and everything seems OK. Anybody have any ideas?

 

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Re: On demand keeps crashing

Hi ASG68

 

Welcome to the Community, I'm sorry to learn about the problems you're experiencing with your TV service.

 

I've been able to locate your account and run some tests on the box from our end, we're seeing some problems being detected with the signal and I'd like to arrange for an engineer to come and take a closer look, if you're available?

 

I've sent you some information regarding this in a private message, which you can view by clicking the purple envelope on the top right of this page.

 

Talk soon

Craig


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