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Dizzy122
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Message 1 of 17
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On demand for xl

My TV no longer asked which TV package I have, I also have less options than usual and wondered if I'm not being recognised as an xl customer any more
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STH1
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Message 2 of 17
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Re: On demand for xl

I have the same problem. I have been told by the call centre that it was a mistake that we had access to the box sets that they should only have been made available to TiVo customers and have been removed with no warning despite the fact that people will have been in the middle of watching them. There now seems to be nothing distinguish services so I am paying for an XL package which doesn't exist without paying an extra £5 per month and £65 one off for TiVo. I am appalled and despite having been a loyal Virgin customer for 10 years I am now intending to move to sky. This is a totally unacceptable and disingenuous way to treat loyal customers.
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tsnw45300
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Message 3 of 17
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Re: On demand for xl

Same here. Magic City is supposed to have been available to XL customers since Sept 1st, but I don't see it in 'Box Sets'.

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SloaneRanger
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Message 4 of 17
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Re: On demand for xl

OK. That makes at least 3 of us!

I didn't realise this had already been flagged so I opened a new thread on this.

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emmaleaton
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Message 5 of 17
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Re: On demand for xl

I have this problem too
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Dizzy122
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Message 6 of 17
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Re: On demand for xl

I'm still having this problem and I'm having no luck getting a response from Virgin. Anyone else still having this issue? Because it's beginning to feel like we're paying for a service that we're not receiving here
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Lexa40
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Message 7 of 17
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Re: On demand for xl

Hi,

I'm a TV XL customer (now called Full House from 01/09) too and on 01/09 suddenly lost access to the TV on Demand XL option and the majority of the box sets. I have rung Virgin 4 times now and have eventually been told that the Full House upgrade has failed in some areas ( I'm in B98) and it could take another 72 hours to fix. I have received a credit already for loss of service and I would really recommend you push for this too.

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Lexa40
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Message 8 of 17
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Re: On demand for xl

Latest update VM have confirmed fault should be fixed by 2pm on 07/09
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Dizzy122
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Message 9 of 17
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Re: On demand for xl

Fingers crossed, will still try ringing again though
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brusson
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Message 10 of 17
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Re: On demand for xl

I chatted with VM agent via chat this morning and was told they had pushed a fix to my V+ box that should resolve my problem with boxsets. Haven't been home to check yet though.

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