I'd like to check this further for you. Can you please tell me if this has happened before or since?
If you don't mind could you please try and order a Free On Demand programme please to see if the same error pops up?
This will help me pin point what's happening. Also, I have looked up this error code 6116 and I'm not finding it in our database. It's not a known error. Can you please confirm if this is the code please? It may be a new error and I just want to be sure.
Thanks for your help
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