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On demand error 6117

Ordered on demand film Monday afternoon, 5 mins in error message pops up. Again today same problem can't watch past 5 mins, can forward through the film but can't watch it. We have less than 24hrs left to watch it but have been charged for it very annoyed.

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Re: On demand error 6117

Hi Loupugh


Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your TV service at the moment. 


I've not been able to accurately locate your account to take a closer look at this from our end for you. So that I can take a closer look would you be able to respond to the private message I've sent with the requested information? 


You can view the message by clicking the purple envelope on the top right of this page.


Look forward to hearing from you


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