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Toffeenut
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On demand error 319

 I have just joined. Virgin and have read the history of this issue. I also have it. Can somebody advise if this is being corrected.

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fredtheted
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Re: On demand error 319

Fix? Not in our lifetime, along with the ever slowing TIVO box and lack of missing HD content for On Demand inc the films on being shown on SkyMovies on demand.

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Message 3 of 7
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Re: On demand error 319

Hi Toffeenut

 

The 319 error is a general message that can pop up in a few different situations, we're aware and working on an issue where it's affecting a few platforms and are working hard to get this resolved.

 

I'd expect this to improve very soon, are you having problems with all On Demand content or anything in particular?

 

We'll speak soon

Craig


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MovingProvider9
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Message 4 of 7
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Re: On demand error 319

Been getting the same 319 message for 14 days . That's 2 weeks too long . I'm gonna do the unthinkable and ruin my house with a Sky dish 

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Message 5 of 7
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Re: On demand error 319

Hi Toffeenut, 

 

Thanks for coming back to us on this Smiley Happy

 

The fault has been raised up under reference: F004840373

 

This is affecting On Demand and Catch Up content for Channel 4 and Sky. 

 

Our engineers are already on the case and are working to fix the issue. 

 

Apologies for any inconveniences. 

 

Thanks,

Kath_F
Forum Team

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gplh
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Message 6 of 7
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Re: On demand error 319

Yep  back again  it is almost unuseable service sky is going to have to be through my  now box or poxy dish  if sky brought out a super now box that would be me and my 4 tivos gone

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Message 7 of 7
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Re: On demand error 319

Hello gplh,

 

Sorry to hear you're still having problems with your On Demand service.

 

Unfortunately we're still experiencing issues with Channel 4 and Sky content but we're working to get this resolved as soon as possible.

 

Apologies for any inconvenience this is causing and I'll be in touch if i have any further updates.

 

Kind regards

 

Rose
Forum Team


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