Menu
Reply
  • 32
  • 0
  • 5
ne1
On our wavelength
255 Views
Message 1 of 7
Flag for a moderator

On demand - catch up

Hi there, for quite some time now our on demand or catch up service freezes at load (displays "just a moment") also ends programmes prematurely or freezes during programmes.

Can anyone advise me how to correct this problem please. We've checked cables and connections and all looks fine.

T.I.A.


Helpful Answers
  • 7.21K
  • 280
  • 546
Forum Team
Forum Team
336 Views
Message 4 of 7
Flag for a moderator
Helpful Answer

Re: On demand - catch up

Hi ne1,

 

Thanks for your reply Smiley Happy

 

If a reboot only temporarily resolves the issue may point towards the box being an issue.   I have taken another look for you and it's showing 'offline' this morning, I will assume it's turned off at the moment.  

 

I would like to arrange for an engineer to call round for you.  I'll send the details in a private message.  (Look for the envelope icon above)

 

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out



All Replies
  • 7.21K
  • 280
  • 546
Forum Team
Forum Team
222 Views
Message 2 of 7
Flag for a moderator

Re: On demand - catch up

Hi ne1,

 

Thanks for coming by Smiley Happy

 

I'm sorry to hear that you're getting On Demand problems.  I'll be happy to help check this out for you.

 

I have taken a look at your boxes remotely and one shows as 'offline'.  Can you please let me know if this box was turned off at the time of this post?  Could you also let me know if this issue affects all the boxes you have?

 

Let me know and I can check further for you.

 

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
  • 32
  • 0
  • 5
ne1
On our wavelength
215 Views
Message 3 of 7
Flag for a moderator

Re: On demand - catch up

Hi there, it's only one box that has this problem and it quite possibly may have been turned off.

We turn it off and leave it a while, turn it back on and usually, but not always, that solves the problem.

0 Kudos
  • 7.21K
  • 280
  • 546
Forum Team
Forum Team
337 Views
Message 4 of 7
Flag for a moderator
Helpful Answer

Re: On demand - catch up

Hi ne1,

 

Thanks for your reply Smiley Happy

 

If a reboot only temporarily resolves the issue may point towards the box being an issue.   I have taken another look for you and it's showing 'offline' this morning, I will assume it's turned off at the moment.  

 

I would like to arrange for an engineer to call round for you.  I'll send the details in a private message.  (Look for the envelope icon above)

 

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


  • 32
  • 0
  • 5
ne1
On our wavelength
171 Views
Message 5 of 7
Flag for a moderator

Re: On demand - catch up

Message read and replied thanks Collette_T
0 Kudos
  • 32
  • 0
  • 5
ne1
On our wavelength
156 Views
Message 6 of 7
Flag for a moderator

Re: On demand - catch up

Hi there, Engineer has been and found the fault.

Turns out to be a faulty isolator on the cable to the box. It caused poor upstream and power fluctuations. 2nd box was tested and all was fine.

New isolator fitted and problem is solved.

Please mark as resolved thanks.

0 Kudos
  • 7.21K
  • 280
  • 546
Forum Team
Forum Team
149 Views
Message 7 of 7
Flag for a moderator

Re: On demand - catch up

Hi Mal,

 

Thank you for the update and I'm pleased that all has been fixed for you now Smiley Happy

 

Should you need us again in the future, you know where to find us.

 

Have a lovely week end and all the best,

 

Collette Smiley Happy

 


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos