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RWHP21
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On demand HP21 postcode

On demand unavailable for 3 days. No known service issues in area. Checked cables and card. Reset 3 or 4 times. Phone and broadband OK. Help please Smiley Happy
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Re: On demand HP21 9UD postcode

Hi RWHP21,

A warm welcome to our community Smiley Happy

I'm sorry to hear you're having trouble using On Demand right now.  I'll be happy to help check this out for you.

I have carried out some checks however, the box is showing 'offline' right now.  Can you please let me know if the box was turned off or on at the time of this post?  Once confirmed I can help further.

Also if you can let me know if you get an error message and code, this will help me pin point the problem.

I look forward to hearing from you.

Collette Smiley Happy


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RWHP21
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Re: On demand HP21 9UD postcode

Hi Collette

Box has been left on since before my first post here - so it would have been on when you tested.

Richard
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Re: On demand HP21 9UD postcode

Hi Richard21, 

Thanks for your reply.

I have re-checked the box and it is still showing as 'offline' so it looks like this will be due to the fault you're experiencing.  

I will arrange for an engineer to call round and get this fixed for you.  I will pop all the details in a private message for you, look for the purple envelope icon above.

Collette Smiley Happy


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