Hi Kath, Thanks for coming back to me. I have followed your advice , but this still haven't worked. this is a regular occurrence , and I'm not sure why it does this , but it's very frustrating when there's something you want to watch and can't !
I've taken another look and your set top box is still looking good from our end, are you noticing this issue occur with any particular channel or program? Or are you noticing this issue occur at certain times of the day?
It's mostly in the evenings when we're home from work. Recently I've been trying to catch up with a programme on sky1. This is the one causing the most issues . this evening I got a film , but it took a few attempts to load. many thanks
I'm trying to watch Lucky Man. Have tried it just now , and the same error is appearing .
I've just turned it off from the mains and tried again - the same thing has happened . It's getting very annoying. Are you able to look up my contract to see whether I'm still tied it ? I'd like to look at moving to Sky. Many thanks, Elise