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On Demand unavailable

It's unavailable more than its available! What am I paying for? Considering cancelling all direct befits! Not paying for something that doesn't work! TV and Internet fine just no catch up or on demand!!
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Re: On Demand unavailable

Hi Chantelle0706


Welcome to the Community, I'm really sorry to learn about the problems you've been experiencing with your On Demand service lately.


I've been able to locate your account and take a closer look at this from our end for you. We're detecting some errors with the set top box and I'd like to arrange for further action to be taken for you. 


I've sent you information regarding this in a private message, you can view the message by clicking the red envelope on the top left of this page.


Look forward to hearing from you


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