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lucysnanna2
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On Demand ..says i am not subscribed to channels that i am subscribed to

On Demand ..says i am not subscribed to channels that i am subscribed to

How on earth can i not be subscribed to ITV !!

This is the message i got the other day ...but for 3 days i havn't even had On Demand or Catch Up

Apparently it is temporarily unavailable

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Re: On Demand ..says i am not subscribed to channels that i am subscribed to

Hey lucysnanna

 

Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your service at the moment.

 

I've been able to locate your account and run some tests on the box from our end for you, we're not seeing any problems being detecting from our end at the moment so I hope that means that things are working as they should?

 

If not, let me know and I'll take another look.

 

Take care

Craig


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lucysnanna2
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Re: On Demand ..says i am not subscribed to channels that i am subscribed to

Got the catch up tv back on this morning , don't know if it was on yesterday

However when i go to on demand i still have the same issue

If i go into on demand some items say upgrade to watch

Why do i need to upgrade to watch items that are from ITV and some others that are in my package which it then says Upgrade to watch  

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Re: On Demand ..says i am not subscribed to channels that i am subscribed to

Hey lucysnanna

 

Thanks for taking the time to get back to me, have you rebooted your box since first seeing these errors on ITV?

 

What programs are you getting the errors on too? Sorry for all the questions, I just want to get to the bottom of this ASAP!

 

Take care

Craig


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Dimples18
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Re: On Demand ..says i am not subscribed to channels that i am subscribed to

Hi I have just read this post and I am having same problems, example recorded sharp on TiVo box and when go to watch it,it says upgrade to watch,why is this? Just rebooted made no difference.

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