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kama3c
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On Demand not available

Hi,

 

I have been trying to use my TV Catch Up service for 4 days now without success. I keep getting a message saying that the service is temporarily unavailable and to try again in a few minutes. Code 319. 

I have tried again up to an hour later. I have also tried rebooting my box but still have the same problem. Additionally when I do a service check for the box no problems are found.  It is really annoying as the programme I wish to watch is only available until 10pm tonight! I have tried to chat online and phone virgin but no agents are available to chat with me without waiting in a lengthy queue! This is all the more galling as I have just received a letter from Virgin to say they are increasing my monthly cost. More money for a rubbish service! Does anyone have any suggestions?

 

Thanks

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Re: On Demand not available

Hi kama3c,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your On Demand.

 

I'd love to look into this for you but I can't seem to find your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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