Menu
Reply
  • 1
  • 0
  • 0
cosmojones
Joining in
60 Views
Message 1 of 2
Flag for a moderator

On Demand error 319

I've only just joined Virgin a week ago and I'm yet to have a working in On Demand Service. Until yesterday there was a status message explaining that customers were getting this 319 message when trying to access On Demand but as of this morning, that has gone but my service still hasn't returned. I have restarted my TIVO box and run a test which came back with no issues. I cannot access any catch up/on demand material.

So far, Virgin is making me want to return to SKY!!

Please advise and better still, refund me for the loss of service and fix my problem.

 

0 Kudos
Reply
  • 13.73K
  • 563
  • 964
Forum Team
Forum Team
48 Views
Message 2 of 2
Flag for a moderator

Re: On Demand error 319

Hi cosmojones

 

Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your On Demand service.

 

We're aware of an issue with our On Demand and we're working hard to get this issue resolved (Reference F004809999).

 

Apologies again for the inconvenience you're experiencing, we're looking forward to putting this right.

 

Take care

craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply