What did the Faults team say when you talked to them?
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Sorry to learn about the problems with your service lately, I hope the engineer you had out last week resolved the issues with your phone?
As for the On Demand, I've been able to take a look and run some tests on the set top box from our end for you. We're not seeing any individual problems but there is an outage in your area causing intermittent service to your On Demand service (Reference F004997607). We're working hard to get this issue resolved and expect progress to be made by tomorrow.
It's worth mentioning that this will only affect the service intermittently, so if you're not been able to access the On Demand platform at all, it's likely not the same thing that's causing the issues.
phone has gone again and on demand is still down..maybe this is normal , I dont think so. It seems Virgin have difficulty solving intermittent faults. Ill ring them from my BT land line which always works