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On Demand Unavailable

I have been experiencing trouble with On Demand for many months. (I have a TIVO box and 200mb conection) It usually occurs with High Definition Content. If I purchase a film it regularly stops , every 5-10 minutes and gives me a message stating ‘On Demand in temporarily unavailable’. I also receive the ‘On Demand is temporarily unavailable’ before I have even started the film. This happens on both the free and paid content – but only the HD content.

It has been happening for the past 5 months but tech support give me the following info

  • Sorry , we are looking into it and it will be fixed very shortly (5 months ago)
  • There is a known problem with On Demand and it will take a few weeks to fix ( I rang 10 minutes later and they said no On Demand is fine there is no problem with it !!
  • The film you are trying to watch is popular and the issues is at the broadcast end !!

I know there is no problem with my bandwith – as last night I was so fed up with it I purchased the same film from AMAZON (it was 50pence cheaper so I will probably do that next time ) in High Definition and it played great.

Does anyone have similar issues or answers please?

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Re: On Demand Unavailable

Hi onpiopah,

Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with your On Demand service . Is this working for you now?

If you are still having a problem with this, please let me know and I'll look into this for you. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.


Kind regards,


Virgin Media Forum Team

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