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Message 1 of 2
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On Demand/Recordings Playback Issues.

I am experiencing some issues when playing back recorded content on both the TIVO box located within the living room and a V+ box located within a bedroom.


The playback is very pixelated and freezes. 

The TIVO box also has issues when using BBC IPlayer - same issues as above.


Recently we had a Powered HDU fitted to try and solve the Downstream & Upstream issues with our broadband connection.


It does appear to happen every so often and some days it works fine without any issues.


So i am unsure what might be causing the issue.


Thanks for your time.

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Message 2 of 2
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Re: On Demand/Recordings Playback Issues.

Hi MacmillaN,


Thanks for coming by Smiley Happy


I'm sorry that you're getting poor picture on the recorded playbacks on both your boxes.  I'll be happy to take a look at this for you.


I have checked both boxes and I can see an issue with the downstream power level which may be the root cause.  


I would like to arrange for an engineer to call back out for you to get this resolved.  I will send you a private message with the details.  


(Look for the envelope icon above)

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