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Plodd
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On Demand Not Working

Unable to watch BBC The Apprentice, The Coroner or Masterchef Professionals On Demand.  Have encountered issues with the On Demand service not working at the weekend but surprised that problems have now started midweek.

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Re: On Demand Not Working

Hi there Plodd, 

 

I'd like to welcome you to the forums and say that I'm really sorry to hear that you've been experiencing issues with your On Demand recently. 

I've run some checks on your set top box, and can see that there are errors with the downstream power levels, and also there are some errors being reported by the box. So I'd like to look into booking a technician to call out and investigate further for you. 

I've sent you a private message in order to get the ball rolling. Please look to the top right of this page where you'll see a blue envelope icon, click on that and you'll see my message. 

Many thanks and apologies once more. 

Huw


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