Menu
Reply
  • 2
  • 0
  • 0
AWEBB7
Joining in
730 Views
Message 1 of 3
Flag for a moderator

On Demand / Catch up TV Keeps Freezing - Please Help!

For several weeks I have been having issues with On-Demand / Catch up TV. It constantly freezes and watching programmes is just unbearable.

Please advise as this is just an awful experience and frustrating.
Tags (2)
0 Kudos
  • 7.21K
  • 280
  • 546
Forum Team
Forum Team
698 Views
Message 2 of 3
Flag for a moderator

Re: On Demand / Catch up TV Keeps Freezing - Please Help!

Hi AWEBB7,

 

A warm welcome to the forums Smiley Happy

 

I'm sorry to hear that your On Demand/Catch Up hasn't been working well for oyu lately.  I'll be happy to help check this out for you.

 

I have taken a look at your box remotely and there are detectable signal issues that need fixing by an engineer.  I will be happy to arrange an appointment for you.

 

I will send you the details in a private message.  (Look for the envelope icon above)


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
  • 2
  • 0
  • 0
AWEBB7
Joining in
689 Views
Message 3 of 3
Flag for a moderator

Re: On Demand / Catch up TV Keeps Freezing - Please Help!

Thank you for checking this out for me. If you could send details and get an engineer booked in to look at the issue that would be great. I'll await your private message.

Many thanks
0 Kudos