Thanks for your post and apologies to hear you've had some issues finding deals for existing customers.
Usually these are available in the My Offers section of My Virgin Media. if you're not able to get in to this part of the site, speak to the team on 150 / 0345 454 1111 and they will be able to go through any offers available to you
Come back and let me know how the call goes.
Kath_F Forum Team
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