So I accepted an offer on Friday morning to upgrade to Sky Sports, when I clicked accept it said it would take 48 hours to activate, or 72 at most, as of this morning, 96 hours after confirmation, the channels were still not present, despite hard resets of my TIVO box.
Pretty poor show baiting people like that then not even doing anything about it.
It was an email offer from Virgin offering 50% off the Sky Sports package for 3 months. The link took me to virginmedia, gave me the option of normal or HD, I selected HD, accepted the terms and conditions and a message was then on screen thanking me for upgrading and that my new channels would be added within 48 hours, or 72 at most (words to that affect, not verbatim obviously).
That was last Friday morning, and here we are now at the following Thursday, more than 144 hours after the longest period I was told to wait.
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I had the email through to say its now been added, so thanks for that.
But it seems there is some confusion, it was meant to be £21.xx but an email I've just received states it will be £36.25 after discount. This is quite annoying, I followed your rules, I agreed to the price and Virginmedia take twice as long as agreed to enable it, then want to charge me nearly double as well.
I'll simply cancel if Virginmedia can't stand by your own offers.
tried chat with some unhelpful non-customer service woman to query why the bill is more than I agreed. So cancelling now, but no, I still can't amend my package online, and the error on your page is like its a new fault, but its always been that way. Infuritating! whilst I am at it, I should get 3 years of mobile data refunded too, seeing as I can rarely use it.
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