Hi there , I have an additional Virgin Media box in my sons bedroom and he has advised me that On-Demand is not working and that has not for at least 2 weeks, there is an error code Ref 1033 any help would be appreciated.
Hi there Weebully,
I'm really sorry to hear that you the set top box in your Son's bedroom has not been allowing him to use any of the On Demand services lately.
I've run some testing and can see an issue which will need a technician to call out and investigate, so I'll send you a private message in order to get this arranged.
Please look to the top left of this page where you'll see a red envelope icon, click on this and you'll see my message.
Many thanks and apologies once more.
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