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davesavage
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ON DEMAND DOWN WEEKEND TILL 13 June 2016

Just to let you al know, UK On Demand is down all weekend from Friday 2100.

Nobody to fix over weekend and not being displayed on service status board of course.

Estimated fix time 1205 Monday. 13 /06/2016.

You may have error 6181.

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Flossy744
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Re: ON DEMAND DOWN WEEKEND TILL 13 June 2016


davesavage wrote:

Just to let you al know, UK On Demand is down all weekend from Friday 2100.

Nobody to fix over weekend and not being displayed on service status board of course.

Estimated fix time 1205 Monday. 13 /06/2016.

You may have error 6181.


Must be only your area, just been watching UK on demand, hope you get it back ASAP.

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Forum Team (Retired) BenD_H
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Re: ON DEMAND DOWN WEEKEND TILL 13 June 2016

Hi Davesavage Smiley Happy

 

Welcome into the Community and thank you for posting Smiley Happy

 

I'm sorry that the TV services haven't been the best, when outages occur it's never the best.

 

I would really like to help and I've been able to look at the connection, everything is looking well now Smiley Happy

 

Can you tell me if you are still having issues?

 

Stay in touch.

 

Ben


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davesavage
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Re: ON DEMAND DOWN WEEKEND TILL 13 June 2016

No ON DEMAND is still down, latest guesstimated fix time will be this evening.

 

Dave 

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Re: ON DEMAND DOWN WEEKEND TILL 13 June 2016

Hi Davesavage Smiley Happy

 

Thank you for getting back to me so soon on this. I would like to know when you're seeing this outage, are you looking on the website? If so, can you tell me the F00 number, I'll run a quick search for you. 

 

Many thanks in advance and take care.

 

Ben


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davesavage
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Re: ON DEMAND DOWN WEEKEND TILL 13 June 2016

Hi Ben

it is F004518074, estimated fix at 1900 this time.

 

Thanks

 

Dave

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Re: ON DEMAND DOWN WEEKEND TILL 13 June 2016

Hi Dave, 

 

Thank you for the reply, my apologies on the oversight of the outage here, (it's been a long day!).

 

I can see what you're looking at here and will like to keep an eye on this for you. I'm in all evening and will look into any updates if the work isn't completed, for whatever reason. 

 

Take care and keep in touch.

 

Ben


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arrgee1991
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Re: ON DEMAND DOWN WEEKEND TILL 13 June 2016

1930 and still down.  I only want to watch Paul McCartney Mastertapes whilst I have a spare hour (sigh)

 

You might not be able to watch certain BBC channels on Catch Up TV and TV On Demand on your Virgin TV or TiVo® service at the moment.
 

The problem is almost fixed - our engineers are carrying out their final checks.

 

Reference no: F004518074

 
Fix estimate
14   June 19:00
 
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davesavage
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Re: ON DEMAND DOWN WEEKEND TILL 13 June 2016

Ben 

Any idea what is happening and real fix time as website not updated and still broken.

 

Thanks

Dave

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Re: ON DEMAND DOWN WEEKEND TILL 13 June 2016

Hi Dave, 

 

Thanks for the reply Smiley Happy

 

I've had a look here and I've no further update at the moment, this still may be going through a testing phase before it's brought to completion. I will update you once I have a bit more on this.

 

In the meantime, I can see that you're able to watch this online. I know it's not a fix but at least you won't miss anything Smiley Happy

 

Stay in touch and speak to you soon. 

 

Ben


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