I have had no services working since Friday 27/1/2017 and when I phoned I got through to someone in India, and when I tried to explain that nothing was working she insisted that my boxes where faulty and that it wasn't a problem with the system. Anyway after telling her a million times it wasn't a problem at my end and it was a problem at virgins end and threatening to leave, I was passed to 3 different people and still no resolve. It is now Monday and still nothing is working. I wish I had stayed with SKY. Never had these problems with them. Don't get virgin people it's a total waste of money.