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kinglaxy
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Not happy with mix up

Ordered TV upgrade (order WS3558948) with Tivo box +70 channels for an additonal £9.24 per month and today I was delivered a standard V box. Not impressed at all! And when I phoned they said they had no idea about my web order and if i wanted Tivo instead of V box its another £5 a month. This is not what is advertised online!!! Anyway, i now have to send the V box back and wait for a tivo box and pay extra. How do i return the V box? I know its collect+ but nobody said i would get a returns label or anything, will it come with the Tivo box? Not happy customer so far!
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Re: Not happy with mix up

Hi kinglaxy,

Thanks for coming by Smiley Happy

I'm sorry if there's been any confusion caused with the offer.  I can see you have been in touch with us and this is being looked into for you.  I hope we'll come to a solution very soon for you.

In relation to returning the VHD box, we usually send out a returns package/label for this.  I can see one has been ordered for you so should be with you in the next couple of days.

Please do let us know how you get on, we're here to help if you need us.

Collette. Smiley Happy

 

 


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