Ordered TV upgrade (order WS3558948) with Tivo box +70 channels for an additonal £9.24 per month and today I was delivered a standard V box. Not impressed at all! And when I phoned they said they had no idea about my web order and if i wanted Tivo instead of V box its another £5 a month. This is not what is advertised online!!! Anyway, i now have to send the V box back and wait for a tivo box and pay extra. How do i return the V box? I know its collect+ but nobody said i would get a returns label or anything, will it come with the Tivo box? Not happy customer so far!