Hi, had an install last week and the engineer could not set up the second box, promised to return the same day and has never been seen since. I rang through and was told I would receive a new card as this would fix it and I still have not received this, so far I am paying for a box that I cannot use. The same goes for the phone, nearly a week in and still not working and I seem to be doing all the chasing as well as paying for services not received. This is my first time with Virgin and I left Sky after 17 years, am I still within my rights to cancel ?
Welcome back to the Community and thank you for keeping everyone updated on this.
I'm sorry to read that at the time the card replacement didn't resolve the issue. I've been able to check the services and have been able to see an active service, can you tell me if the services are viewable again?