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snorkel
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Noisy set top box

Hello, I was recently sent a replacement Samsung V+HD box. When it's on it makes a high pitched whining sound, which can be heard above the television sound bar. It lasts for a while, then stops, only to start again some time later. It appears to go through this cycle continually regardless of whether the TVs is on or not. Is there anything that can be done to stop it?

thanks...

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jb66
Alessandro Volta
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Message 2 of 8
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Re: Noisy set top box

It sounds like the fan is noisy
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snorkel
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Re: Noisy set top box

It sounds a bit like a hard drive on a computer....it doesn't do it all the time...
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IS300h
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Re: Noisy set top box

if you cant live with it get virgin to change the box,

when i 1st joined my box buzzed like a bee, virgin

came out and swapped it over no buzzing with it now.

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Forum Team
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Re: Noisy set top box

Hi snorkel,

 

Thanks for popping and I'm sorry to hear that your new box is running a bit on the noisy side. 

 

How are things looking today?  Have things settled down at all?  If the box is running loudly above normal TV audio levels then we can get an engineer to call back round and take care of this for you.

 

Let me know how you're getting on, I'm here to help if you need me.

 

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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snorkel
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Re: Noisy set top box

Hello Collette_T, the noise is still there, the previous box made a bit of noise, but the new one is much more high pitched and intrusive. This box wasn't installed by an engineer, I opted for self setup on the phone when my original box died....this was delivered by courier. It would be nice to have another new one if that's possible? Thank you for your help 🙂

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Forum Team
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Re: Noisy set top box

Hi snorkel,

 

Thank you for your reply Smiley Happy

 

I will be happy to arrange for an engineer to call round and sort this out for you no problem.  I will send the details in a private message for you.

 

(Look for the envelope icon above)

 

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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snorkel
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Re: Noisy set top box

Thanks for your help so far , I'll put up with the noise for now...and I'll contact again when I can be sure of someone being home if it becomes unbearable....

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