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superjimbo1970
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No volume from rented film, normal TV OK, Jupiter Rising HD

As the title says, there's no volume from rented film on my V+ box, normal TV is OK, the Virgin advert before the film is OK. The film is Jupiter Rising HD. We can't watch this tomorrow so need it fixed quickly.

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superjimbo1970
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Re: No volume from rented film, normal TV OK, Jupiter Rising HD

After speaking to someone i put the film on again, pressed stop (not pause) then went back to the film and pressed resume rather than start at the beginning, sound came on, sorted.

 

It sounds like it's reasonably common so I hope this helps someone in future.


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superjimbo1970
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Helpful Answer

Re: No volume from rented film, normal TV OK, Jupiter Rising HD

After speaking to someone i put the film on again, pressed stop (not pause) then went back to the film and pressed resume rather than start at the beginning, sound came on, sorted.

 

It sounds like it's reasonably common so I hope this helps someone in future.

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Re: No volume from rented film, normal TV OK, Jupiter Rising HD

Hi superjimbo1970,

 

Thank you for your post on the Forum. Sorry to hear that you had problems with the sound on your On Demand film.

 

I'm glad to hear that you were able to get the film to work properly with the sound/volume. We really appreciate you sharing this information with the Community and hopefully it will assist someone else who experiences the same issue. 

 

 

Thanks again!


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