Existing customers swapping to a V6 is chargeable (£64.99 one-off cost if you have 200Mb Broadband, £94.99 if you are on any of the other tiers). The rental costs remain the same.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
I did not have tv service with virgin and was cold called by virgin offering me the full house package. Got it sorted, got my v6 box had to pay £ 14.99 connection fee. It pays to really moan at retentions sometimes.
Thanks for your post and apologies to hear you were having an issue with your package
I'm really glad to hear things are now resolved. If you have any further issues, come back and let us know.
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