Hi, Recently I'm receiving no picture from my virgin box, and the tv is not picking up a signal from the box. I have tested the tv and hdmi with other devices so I know this is a problem with the box and nothing else. I have tried restarting but it hasn't helped. My question is can I book an engineer despite not being the bill payer? We have five boxes in the house, with mine being the problem and the bill payer is away on a considerably long holiday and I would like this sorted. Thanks for any assistance, Jess.
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It sounds like you've made all the necessary checks so I would like to arrange a technician for you. No you don't need to be the bill payer to book a technician but I'll just need to confirm the account details with you so if you click on the purple envelope at the top right of the screen you will see another message from me requesting further information.