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1stseasider
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No tv for 4 days

Why can't Virgin media tell me what the problem is and give a date/time when it will be resolved, which they stick to? Organisation does not seem to be able to solve technical issues quickly or understand customers are entitled to better communication and treatment. Imagine if gas or electricity supply was off for 4 days?

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Forum Team
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Re: No tv for 4 days

Hi 1stseasider, 

Thanks for your post. 

I have already replied to your post here: Poor value service

Please make sure you are only posting once about your issue. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 

Thanks, 

Kath_F
Forum Team

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