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Suzy157
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No signal

The remote signal isn't getting through to box so isn't turning the channels.
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sch
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Re: No signal

Have you tried new batteries in the remote control?

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Suzy157
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Re: No signal

Yes it's a newish remote. The light comes on when I press the buttons but it's like it's not connecting to the box
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Forum Team
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Re: No signal

Hi Suzy157,

 

Welcome to the community Smiley Happy

 

I'm sorry to hear that your remote control doesn't seem to be responding.  I'll  be happy to help out here.

 

Can you please let me know if you get a response from the box if you press the buttons on the front of the box itself?  This will help rule out if it's a possible faulty remote control or if it's the box that's not responding.

 

Let me know how you get on, I'm here to help if you need me. Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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Suzy157
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Message 5 of 6
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Re: No signal

Yes the box works when pressing that it's just the remote won't turn the channels.
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Re: No signal

Thanks for your reply Suzy157,

 

In that case this post will help you in getting a new one ordered.  Give our team a buzz and we can get you a new one ordered no problem.

 

Let me know how you get on. Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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