I am having to write this as after nearly 3 weeks of trying to get my broadband and TV fixed I am no further forward than I was at the start on the 8.01.16 and still do not have the above services working.Since that date my internet and TV services have not been working at all.Two engineers have been sent out and have not fixed the issue.
I cannot get anyone to contact me and the last I heard on 16th Jan, I need a cable repull which will be on 5th feb No time given .That will mean 1 month without any TV or internet and no support whatso ever.
Anyone else suffering from a complete lack of customer service after 11 years with Virgin Media?
Long delays can happen if the cable pull team comes across a blockage in the ducting & a construction team is needed. This then requires local authority work permits to be issued, which can take weeks to obtain.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile
Services restored on 6.2.16 after my husband helping a manager to place a cable all the way down my drive in the pouring rain at 7pm at night as no workmen or engineers had turned up on 5th Feb as promised.
Phone calls on 5/6th led to this manager having to come out himself as he "couldnt find the team that were meant to be doing the job"
Phone calls from myself 5/6th Feb to Leanne Logan to find out what is happening and even 3 managers couldnt decide what was going on!!!!!
I am totally appalled by the complete and utter lack of knowledge,customer service and someone taking ownership of my issue.
I am going to be looking at changing my provider,Virgin Media dont deserve my £130 per month!!